Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

At IMMUNE, we aim to process and deliver every tee, tank, and hoodie clearly and efficiently. Please review this Shipping Policy before placing your order.

ORDER PROCESSING TIME

Orders are normally processed within 2–5 business days after payment confirmation. Orders are not processed or dispatched on weekends or public holidays observed by our fulfillment location. Delivery time begins after dispatch.

Processing may take longer during launches, collection drops, promotional periods, holidays, restocks, or circumstances outside our reasonable control. If a made-to-order or preorder item has a different lead time, it will be stated on the product page.

SHIPPING OPTIONS AND DELIVERY TIMES

Available services and the exact price for your destination are displayed at checkout.

STANDARD SHIPPING

Shipping cost: calculated at checkout

United States: 5–10 business days after processing

Canada: 7–14 business days after processing

United Kingdom: 7–14 business days after processing

European Union / EEA: 7–14 business days after processing

Australia: 10–18 business days after processing

EXPRESS SHIPPING

Shipping cost: calculated at checkout

Estimated delivery time: 2–5 business days after processing

Express service may not be available for every destination or product.

SHIPPING DESTINATIONS

We currently ship to the destinations available at checkout, including eligible addresses in the United States, Canada, United Kingdom, European Union / EEA, and Australia. Availability may exclude certain territories, military addresses, PO boxes, remote areas, or products. If your location is not available at checkout, we cannot ship there at that time.

TRACKING INFORMATION

When tracking is available, we will email a shipping confirmation with the tracking details after dispatch. Allow up to 3 business days for the carrier's first scan to appear.

DELIVERY DELAYS

Delivery times are estimates unless a guaranteed service is expressly stated. Carrier operations, customs, weather, holidays, incorrect address details, and other events may cause delays. Contact us at shopstores009@gmail.com if your order is materially overdue. Nothing in this section limits a right to cancel or receive a remedy under applicable consumer law, including required delivery deadlines in the EU/EEA and UK.

INCORRECT SHIPPING ADDRESS

You are responsible for checking the shipping address at checkout. If you notice an error, contact shopstores009@gmail.com immediately. We will try to update an order that has not entered fulfillment, but changes are not guaranteed after processing or dispatch. Where permitted by law, reshipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

LOST OR STOLEN PACKAGES

If tracking has not updated or the carrier confirms loss, contact us within 30 days with your order number. We may ask you to cooperate with a carrier investigation. We will provide the replacement, refund, or other remedy required by applicable law. Responsibility for the parcel does not pass to a consumer earlier than applicable law allows.

ORDER MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, building management, safe places, and the local carrier. Then contact shopstores009@gmail.com within 14 days so we can review the delivery details and assist with next steps.

CUSTOMS, DUTIES, AND TAXES

Taxes collected by IMMUNE are shown at checkout. Shipping charges are shown at checkout. For international orders, charges not collected at checkout may be assessed by the destination authority or carrier before or after delivery under the destination’s import rules; import duties and taxes may be collected by the carrier on delivery. Customs processing may delay delivery.

For orders delivered to the EU/EEA, UK, Canada, Australia, or the United States, the checkout display and order confirmation will identify the currency and charges collected by us. Customers remain responsible only for charges clearly disclosed or lawfully imposed by a public authority or carrier. Refusal to pay disclosed import charges may result in return costs being deducted where permitted by law.